Shipping & Delivery

What are your delivery options?
We offer several delivery options to suit your needs. Standard delivery is available for all orders. Express delivery is available for most orders placed before a certain time. Specific delivery times and options will be presented at checkout.

How long will delivery take?
Delivery times depend on the option you select and your location. Standard delivery typically takes a few business days. Express delivery is faster, often arriving the next business day. You will see the estimated delivery timeframe during the checkout process.

Do you deliver internationally?
We currently deliver to select international destinations. Please check our website for a list of available countries during the checkout process.

How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel’s progress.

My tracking information hasn’t updated.
Please allow up to 48 hours for the tracking information to activate after you receive your dispatch confirmation. If there is no update after this time, please contact our Customer Service team for assistance.

Returns & Refunds

What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you can return most items within 30 days of receipt for a refund or exchange. Items must be unworn, in their original condition, and with all tags attached.

How do I return an item?
To initiate a return, please visit our website and log into your account to access the returns portal. Follow the simple instructions to generate your returns label and authorization. Pack the item securely and attach the label to your parcel.

How long will my refund take?
Once we receive your returned item, we will process your refund within a few business days. The time it takes for the refund to appear in your account will depend on your bank or card issuer.

I received a faulty or incorrect item.
We apologize for any error. Please contact our Customer Service team immediately, and we will gladly arrange a replacement or refund and cover the return postage costs.

Products & Orders

How can I check the status of my order?
You can check your order status by logging into your account on our website. You will also receive email updates at key stages of your order’s journey.

Can I amend or cancel my order?
We process orders very quickly to ensure fast delivery. Therefore, we are often unable to amend or cancel an order once it has been placed. Please contact us immediately, and we will try our best, but we cannot guarantee changes.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure payment through PayPal.

Is my payment information secure?
Yes, we use industry-standard encryption technology to protect your personal and payment information. Your data security is our priority.

Do you offer gift cards?
Yes, we offer electronic gift cards in various denominations. They are delivered via email and can be redeemed on our website.

I have a promotional code. How do I use it?
You can enter your promotional code in the designated box in your shopping bag or during the checkout process before you complete your purchase.

Account & Website

How do I create an account?
You can create an account by clicking the “My Account” link on our website. You will need to provide your name, email address, and create a password.

I’ve forgotten my password.
Click the “Forgotten Password” link on the login page. Enter your email address, and we will send you a link to reset your password.

How do I subscribe to your newsletter?
You can subscribe by entering your email address in the newsletter sign-up box, typically found at the bottom of our website pages.

How do I unsubscribe from your newsletter?
You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email you receive from us.

Technical Assistance

The website is not working correctly.
We recommend trying the following: clear your browser’s cache and cookies, ensure you are using the latest version of your browser, and try accessing the site from a different browser or device. If the problem persists, please contact us.

I can’t add items to my bag.
This could be due to a temporary technical issue or a browser compatibility problem. Please try refreshing the page, clearing your cache, or using a different browser.

I am having trouble checking out.
Please ensure all required fields are completed correctly and that your payment details are entered accurately. If issues continue, try a different payment method or contact your card issuer to ensure there are no blocks on the transaction.