Delivery & Shipping

What are your delivery options?
We offer a range of delivery options to suit your needs, including standard and express services. The specific options and costs will be displayed at checkout based on your delivery address.

How long will it take to receive my order?
Delivery times depend on the shipping method you select and your location. Standard delivery typically takes a few business days, while express options are faster. You will see the estimated delivery timeframe during the checkout process before you confirm your order.

Do you ship internationally?
Currently, we do not offer international shipping. Our delivery services are limited to specific regions. Please check the website for the most current list of countries we deliver to.

How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel’s progress online.

My tracking information hasn’t updated. What should I do?
Please allow up to 48 hours for the tracking information to activate and display in the courier’s system. If there is no update after this time, please contact our customer service team for assistance.

What are your processing times for orders?
We aim to process and dispatch all orders within 1-2 business days after they are placed. Please note that this does not include weekends or public holidays. Delivery times will commence once your order has been dispatched from our warehouse.

Can I change my delivery address after placing an order?
We can only ship your order to the address provided during checkout. Please ensure your delivery address is correct at the time of ordering, as we may be unable to change it once the order is being processed.

What happens if I’m not home when my delivery arrives?
The delivery procedure will depend on the courier service. They may leave your parcel in a safe place, with a neighbour, or they might leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot.

Is my order insured during transit?
Yes, all orders are fully insured while in transit. If your items arrive damaged, please keep all packaging and contact our customer service team immediately.

Are there any shipping restrictions?
Some areas may have specific delivery restrictions. If your location is affected, you will be informed during the checkout process.